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Frequently Asked Questions

  • What is Property Rental & Management all about?
    Property Management consists essentially of the care and maintenance of a real estate property via a third-party company. Duties include leasing and renting, finding prospective A+ tenants, rent collection, property assessments, and the coordination of upkeep of individual properties. Property Management can involve several different criteria including both residential and commercial rentals, as well as short and long-term lease agreements, and more.
  • What is the Landlord and Tenant Board (LTB)?
    The Landlord and Tenant Board of Ontario, commonly known as the LTB, is where tenants and landlords can go to resolve disputes. The LTB bases their rulings on the Residential Tenancies Act of Ontario. The LTB will handle things such as mediation between parties, eviction orders, and enforcement of payment plans.
  • What is our role as a Property Manager?
    Property Managers offer services that help make life easier for property owners by taking away much of the day-to-day routine and dealing with tenants. This is especially beneficial for those who own multiple properties, as it allows the Property Manager to handle cost mitigation, work within established local laws, and foster a sense of trust between landlord and tenant.
  • What is the difference between a Realtor (Real Estate Agent) and a Property Manager?
    A Realtor or Real Estate agent focuses primarily on the buying and selling process of a property, whereas a Property Manager deals with property maintenance and the managing of the tenant relationship. A Property Manager makes sure that the relationship between landlord and tenant is good while taking care of the needs of the property itself. Once a tenant leaves, a Property Manager can assist in finding another tenant to fill the vacancy to ensure that your rental income is consistent without any interruption. We do not engage in buy and sell of real estate as we are not a realty. If you need a realtor, we can refer you to one of our many partners.
  • What information can I access with my owner portal?
    Have conversations with your property manager View monthly statements Get copies of invoices Find real time work order information View and download lease agreement and property management agreements Update your account information
  • How do I gain access to my owner portal or reset my password?
    Click here to access your owner portal. The user name is the email address that you provided to us when we set up your account. If you need to reset your password or need additional help please contact our office or click here to watch our owner portal tutorial
  • When do you disburse payments to landlords?
    All owner draws are direct deposited into your account for your convenience. Rent is due on the 1st or 15th and late by the 5th or 20th respectively. E-payment for rental payments collected during this time are initiated on the 10th and it takes 3-5 business days to show up in your account. Epayments for rental payments collected after the 10th are initiated on the 20th and it take 3-5 business day to show up in your account. A detailed monthly statement with income and expenses can be accessed using your customized owner portal, which allows for 24-7 access.
  • Where do you advertise my property?
    We advertise our properties on over 20 websites including our website and more. We also work with referrals, and put up signage to advertise available properties.
  • Do you screen potential renters?
    Absolutely! We screen every tenant based on the following criteria: 1) Criminal - Applicants with a violent criminal background or recent drug offenses will be automatically declined. 2) Credit - We run a credit screening for your application. In general, we like to see a score of at least 600. Items on your credit that can potentially affect the outcome of your application are: Landlord Collections Landlord Evictions Outstanding Collections Repossessions Recent Delinquencies Open Bankruptcies 3) Income - Combined gross household income must total 3 times the rent. 4) Evictions – Recent landlord eviction filings within the last 3 years. 5) Landlord reference for their last rental property
  • What type of insurance do I need for my rental property?
    Please contact your insurance agent and ask for a rental dwelling policy that includes liability coverage of at least $300,000. There are differences between a regular homeowners policy and a rental dwelling policy and your agent can explain the difference. There is little cost difference between the two and it is often times less expensive.
  • Can I list my property for sale and for rent at the same time?
    You can have a dual listing where the property is listed with a real estate agent for sale and our firm for rent at the same time. There is not an early termination if the property is sold before the property can be rented.
  • On average, how long does it take to find the right tenant for my property?
    In general, it takes about 15 business days to find a suitable tenant. It is important, however, to bear in mind that the rental timeline varies from property-to-property and depends on factors such as time of year and listing price. It is also important to remember that finding a tenant is easy, while finding the right tenant can sometimes take a bit more time.
  • Can I accept or reject tenants that you choose for me?
    Once we believe we have found a good applicant, we will send you an e-mail with a summary of the applicant’s information. We will not move ahead with placing a tenant without your approval. However, it is important to bear in mind the laws and guidelines surrounding when it is okay for a landlord to reject a tenant applicant – there are only a small number of reasons for which it is okay to say “no” to an applicant. For more information about this subject, please visit: http://www.ohrc.on.ca/en/human-rights-and-rental-housing-ontario-background-paper
  • How much can I rent my property for? Who decides the listing price?
    To determine your property’s rental value, our Leasing Department will look at comparable listings and take into consideration factors such as size, location, area, amenities, upgrades, and current market trends in order to determine how much your unit can be leased for. Our goal is always to maximize your profit while attracting the best possible tenants. Once the research is complete, our Leasing Department will make a recommendation to you for final approval with a market analysis.
  • What if the tenant pays the rent late or does not pay rent at all?
    In all cases, we carefully abide by the processes outlined by the Province of Ontario. Starting from our thorough financial screening and careful selection of your tenants, we do everything within our power to help ensure that your tenants will pay their rent in full and on time. Our Accounting Department keeps careful track of tenant payments. Should your rent not be received within the first few days of when the rent was agreed upon in the lease agreement, we will take immediate action. In all cases where rent is not paid within the first few days of the when the rent was agreed upon in the lease agreement (unless the owner says otherwise), we will issue a form N4. This form compels tenants to pay their rent within a set period of time and allows for escalation if the rent is not received. If ever a tenant does not comply with a request to pay their rent, we will reach out to you to confirm whether you wish to proceed with escalation. If you give your consent, we will enlist the assistance of a licensed legal representatives to take this matter before the Landlord Tenant Board.
  • How do I know if my property is rental ready?
    We have a rental ready checklist for all our owners to review when considering renting out their properties. Your property is rental ready once all repairs/maintenance has been completed on the property. This translates to all items are working properly and there are no damages in the home and your annual items such as furnace cleaned etc.
  • What happens if we have to evict a tenant?
    Evictions can be stressful for all parties involved, however we are here to help make the process as easy and stress-free as possible. If our team is unable to get a hold of the tenant for late payment to make payment plans approved by the owner, a 14 day notices gets posted on the door. Should additional steps be required such as notice of entry, or court scheduling date. We will be here to help guide you through that process.
  • How and When do I pay my rent?
    Rent is due on the 1st of each month. If your rent is paid later than midnight on the 5th then it is considered late. Our preferred payment is online through your tenant portal (which has been set up with most properties not transferred from management companies), through Pre-Authorized Debit - this completed form can be mailed to info@mcqueensmgmt.com or e-mail money transfer (EMT). When you move in, you will receive a New Tenant Package which will give you instructions on how to do this. It’s the easiest and fastest ways for all parties. Upon key transfer, you may pay by postdated cheques for the year, which can be given to your leasing agent or delivered to our office. Please note in an email to accounting@mcqueensmgmt.com that these postdated cheques have been dropped off so we are sure they were received. Please make your cheques payable to "McQueen's Management Inc." If using E-transfer please send it to accounting@mcqueensmgmt.com
  • Do you allow cosigners?
    A co-signer will be considered if applicants fall short of 2.5 times the rent in income as a household. Co-signers need to complete an application, have a 650+ credit score, and earn 2.5 times the rent in income. It also depends on the property owner and if they accept a cosigner for the property of interest.
  • Do I need Tenant Insurance?
    Yes! You can be liable for any harm you cause to any part of the building and to others who live or visit there. You are responsible to insure your own belongings from damage caused by fire, flood etc. ​ McQueen's Management has partnered with (insert affiliate program) to bring you the coverage you need via an exclusive tenant insurance package.
  • Can you hold a place before I apply?
    No, we do not hold properties. If you are interested in renting a property, you must submit an application to be processed.
  • How do I submit a general maintenance request?
    Maintenance requests can be submitted by filling out a Maintenance Request Form. Please be detailed in your request to provide all the information our team will need to help solve the issue. This form will be submitted directly to our maintenance team, and is the fastest way to have your request addressed.
  • What happens when my lease term ends? Can I renew my lease?
    I am on a fixed term lease: You can give proper 60 days-notice prior to the end of your tenancy and move out at the end of your term. Submit this notice by emailing leasing@mcqueensmgmt.com You can resign for another fixed term and agree to a new fixed term tenancy agreement for 12 months. Do nothing and your fixed term tenancy agreement will automatically convert to a month-to-month tenancy. You don’t have to move out, rent will continue to be paid on the 1st of every month, and your last months’ rent deposit will be held until you decide to move out. All of the other terms of the former lease still apply. I am on a month-to-month lease: You can give proper 60 days-notice to end your tenancy and move out on the last day of respective move-out month. Submit this notice by emailing leasing@mcqueensmgmt.com Our office will contact you 90 days prior to the lease end to remind you that you have to give us your notice to vacate by 60 days before the lease ends. You can simply email us with your intent and we will move forward with getting the property re-rented.
  • What repairs and maintenance am I responsible for?
    As a tenant, you are responsible for keeping the property in good condition and for all items outlined in your lease agreement. This includes items such as lawn maintenance, air filters, tenant physical damage and more. Residents will be held financially responsible for any damage or breakage, deliberate or negligent misuse or improper operation of the water, gas, oil, electrical, plumbing equipment or HVAC systems, plus all cracked or broken glass, torn or damaged screens, and extermination caused by poor housekeeping. Minor upkeep such as replacing light bulbs is at a tenant’s own expense. For fixtures and appliances, tenants pay the first $50 for the cost of each repair.
  • Who is responsible for paying for repairs & maintenance requests?
    The owner is responsible for most repairs. However, if it was damage caused by you or if it is related to certain systems identified in the lease that are the tenant’s responsibility, then it would be your expense. Refer to your lease agreement to determine which charges are the tenant’s responsibility.
  • How do I vacate my unit?
    It’s unfortunate to see you go. We understand change is inevitable. You must provide us at least 60 days written notice using the N9 form. Once we receive the completed form, showings for the unit may commence shortly after. We will provide you 24 hours notice prior to showings. We ask that you maintain a clean and orderly home, as it will be viewed by potential tenants. Should you require help finding another residence, for rent or for purchase, we would also be happy to help!
  • I am locked out of my unit. What do I do?
    If you are locked out of your unit and would like an McQueen's Management representative to let you in, please call our maintenance emergency line 647-496-1649. Please note that during evenings after 5pm or anytime on weekends a service call fee of $90 will be charged for a representative to come. Please e-transfer this amount to accounting@mcqueensmgmt.com. The representative will not be sent until this fee is paid
  • Are Pets Allowed?
    Yes, most of our units are Pet Friendly but you will need approval before purchasing a pet. Speak with your Property Manager to learn more. Depending on the unit and landlord, either a one time non-refundable pet fee will apply ($250.00 per pet) or a fee of $50 will apply to your rent per month and will listed on your lease agreement. Only a MAX of 2 Pets allowed! If it is approved, you will need to submit information on the pet, a photo and a pet deposit.
  • Can I smoke or use Cannabis?
    No. All our rentals are non-smoking and non-cannabis. A notice to end a tenancy will be given IMMEDIATELY to the tenants engaged in any smoking activities on the property. ​ The use of Cannabis is strictly prohibited in your lease and will not be tolerated on the premises or in the units.
  • I have bad credit, what is your screening process?
    Our screening criteria is listed on our website. We ask all applicants to please review our application process online. There are a lot of factors involved, so it is best if you read it over yourself.
  • How does your application process work? What do I need to do?
    We process all applications using a qualified scoring sheet. In turn, we select the best tenant. Only fully completed application packages will be processed. An incomplete application package will not be processed. Please view the property ASAP. After you have seen the property, apply online via our website. Make sure you follow all the application instructions. If you follow the application instructions, you will have the best chance of being approved for the property.
  • Can I change the locks or re-key my current door locks?
    All tenants must get permission for changing or re-keying door lock in advance. Tenants must drop off the new set of keys to the office or arrange a meeting with a Property Manager within 24 hours of changing the locks.
  • What is considered a work order emergency?
    A maintenance request is only considered an emergency when you are experiencing lack of a vital service, such as heat, hot water, or power. Or, you do not have a functioning smoke or CO2 detector. If you are experiencing any of these, please call your Property Manager or our emergency line at 647-496-1649. Noise Complaints are not an emergency. For all noise related issues after 10pm call the police. ​ Being Locked Out is not an emergency. Please call a locksmith or call your Property Manager, the cost of a lockout will be your responsibility.
  • Can I paint my property and make other alterations?
    Painting, landscaping changes, mounting installation are examples of alterations that require approval by the us and the homeowner in advance. Please call our office or speak to your Property Manager in order to make an alteration request for you property.
  • Am I (investor and/or homeowner) involved in the renovation process?
    While this is ultimately up to you, most of our clients don’t have the time to be heavily-involved in their renovation projects. We pride ourselves in being able to offer a uniquely hands-off approach to the renovation experience. We brings to the table the right industry expertise and project planning know-how to see your renovation project through to the end with minimal involvement from you.
  • What disruptions can I expect during a home renovation?
    We will do our best to minimize disruptions in your home during renovations. However, it is difficult to anticipate how much disruption will be necessary until the project is underway. Our team will maintain full transparency and communicate with you as the remodel unfolds.
  • How do I budget for a home renovation?
    Our best advice is to be realistic about what you can afford and always budget for those surprises that may pop up along the way! We recommend budgeting about 20 percent to cover any unexpected expenses.
  • How long will my home renovation or remodel take?
    The time to complete a project depends entirely on its size and scope. Of course, your complete satisfaction is our goal, so we will finish every project as quickly as we can, without sacrificing quality. Once we commit to a timeline, we make every effort to meet all deadlines.
  • Are your prices firm or could there be extra costs?
    Our quotes are very detailed and the prices within them are firm. However, with any home renovation, there are occasionally unexpected costs that occur once a project has started. Our team keeps in mind the original budget discussed and we will always discuss extra charges before proceeding!
  • Do I need to have design ideas before I start the renovation process?
    Absolutely not; but it helps if you do. Your Free Design Consultation is meant to help generate ideas or work through the ones you already have.
  • How far in advance should I plan my renovation?
    This absolutely depends on the size and scale of your planned renovation project. The time frame for a small bathroom renovation vs a large kitchen remodel can drastically vary. That being said, the earlier you plan the better. Depending on the time of year, you can expect a delay in actual construction while things are planned and organized. The physical renovation will take up a large portion of time as well.
  • What is the best time of year to do house renovations?
    Spring and summer are usually the best times of the year for building and renovations. Winter weather in Canada can bring forward interesting challenges when it comes to logistics. However, here at Magnolia, we can help arrange whatever works best for you and your family.
  • How do you know when to renovate?
    This can be a tricky answer depending on your particular situation. Here are a few factors that may point toward getting a renovation for your home: You want to do one! Enjoying how your space looks and functions are extremely important to our emotional well-being. Your home is showing signs of deterioration or is very outdated. You have the funds to do it. Contact us today for a free quote! Your space isn’t functioning properly or the way you would like it to. You plan on selling your home and would like to increase the value of your property.
  • What is involved in a bathroom renovation?
    Every client has their own requirements and vision for renovating their bathroom. Typically, a bathroom renovation process consists of the following steps: Updating bathroom fixtures Replacing the floor Re-tiling the walls and shower area Updating plumbing Repainting the ceiling and walls Replacing existing bathroom ventilation Updating/rearranging the lighting Other services for a bathroom renovation may include: Installing a skylight window Installing a bidet Installing a steam shower/jet tub Annexing an adjacent closet to add extra storage space Installing a heated floor
  • What features should I plan to invest the most in for my new kitchen?
    What features should I plan to invest the most in for my new kitchen? – From a functional standpoint, cabinetry is probably the most expensive item in the kitchen, mainly because of its sheer volume. However, you can also spend a lot of money on your countertops and flooring, depending on the style and materials you like.
  • How do I know where to start my home renovation?
    We recommend starting from the outside and work your way in. Of course, we’d all love that gourmet kitchen or professionally finished basement. But these finishes are pointless if you have foundation issues or if you have a leaky roof! Always protect the building envelope first and then you can focus on those fancy finishes.
  • Are your trades licenced and insured?
    All of our trades are licenced and we insure every job or project that we obtain.
  • What does a typical consultation look like?
    McQueen's provides homeowners and investors free consultations and estimates and are based on individual needs. They typically take an hour to discuss the scope of work and answer any questions you may have.
  • How do you choose your contractors and sub-contractors?
    Our contractors and sub-contractors are carefully hand-picked based on factors that include: how much experience they have, the quality of the work they have done (as demonstrated by their portfolio and recommendations), external ratings and reviews, their ability to effectively handle a large portfolio, and their commitment to excellence. *Please note that we only work with licensed (where applicable) trades that have confirmed enrollment with WSIB and proof of adequate insurance coverage. We are happy to use your preferred suppliers while managing your property, but we will require proof that they are properly insured and registered with WSIB.
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